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Laggy Game/Sound Issue

Discussion in 'Sims 4 Technical Support and Troubleshooting' started by ChiefBear37, Mar 28, 2016.

  1. ChiefBear37

    ChiefBear37 Member

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    So I posted about this on the Sims Official Site and no one has a clue or is guessing........I have a laptop with intel graphics and only 3 CCs in-game currently. When I move the camera about it is laggy (or maybe a better term would be sluggish) and now the sound is crackling.

    I would be eternally grateful if someone knew what might be going on and what I can do to make it stop doing these things?
     
  2. Josh

    Josh Administrator
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    What laptop do you have? :)
     
  3. ChiefBear37

    ChiefBear37 Member

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    Thankyou for answering! Its a Dell laptop--Inspiron 15 the 3000 series......it has Intel graphics......
     
  4. Josh

    Josh Administrator
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    If you have not tried yet, visit: http://www.dell.com/support/home/us/en/19/Products/laptop
    and download the latest drivers.

    Do a fresh reinstall of the graphics drivers.
     
  5. ChiefBear37

    ChiefBear37 Member

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    Sweet!! I'll make sure to do that first before I do anything else!! :)
     
  6. ChiefBear37

    ChiefBear37 Member

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    Ps.....thanks again!!
     
  7. Josh

    Josh Administrator
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    How's the video/audio issues?
     
  8. ChiefBear37

    ChiefBear37 Member

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    Surprisingly better!! It still is a bit jittery here and there, but very rarely noticeable.......I wish it would go away completely and be smooth, but I guess I'll take the win any way I can get it. Thanks for your help!!
     
  9. Josh

    Josh Administrator
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    Awesome :)

    Be sure to update all your graphics when you get a chance. If you're running Windows 10, be sure to update all the patches from windows update too. There were a few performance patches related to running 64 bit Windows.
     
  10. ChiefBear37

    ChiefBear37 Member

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    So how does one update the graphics? I am on the Windows version prior to windows 10. Not sure I even trust 10......
     
  11. Josh

    Josh Administrator
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    Oh you're running Windows 8.1... never mind! :D
     
  12. ChiefBear37

    ChiefBear37 Member

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    LMAO!! Its cool!! I just heard mixed reviews about Windows 10......seems no one cares for it or will say that it is just OK.......so I never really put much stock into getting it.
     

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