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Big thank you to @SimSergeant who helped us identify this issue down.

If you are unable to download from our website and are running Microsoft Edge Browser, there is something about Edge that is preventing our download menus from appearing. To that end, if one switches to Google Chrome or Mozilla Firefox, it should resolve the issue.
Here's The Sims 4: Pets Expansion Pack rebroadcast for anyone who missed it with Lyndsay Pearson courtesy of @SimsVIP :)